Privacy policy
MORA SWEET respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit morasweet.com, create an account, place an order, or contact us.
Information We Collect
We may collect:
Your name, phone number, email address, and delivery address.
Account and order information.
Payment confirmation and transaction details.
Products added to your cart or wishlist.
Messages and information sent to customer support.
Technical information such as your IP address, browser, device type, and website activity.
Payment information may be processed securely by (اكتب اسم شركة أو بوابة الدفع إن وجدت). MORA SWEET does not normally store complete credit or debit card details.
How We Use Your Information
We may use your information to:
Process, confirm, and deliver orders.
Manage payments, returns, refunds, and exchanges.
Contact you about your orders or account.
Respond to questions and customer support requests.
Improve our website, products, and services.
Prevent fraud and protect the security of the website.
Send offers and promotional messages where permitted.
You may request to stop receiving promotional messages at any time.
Cookies
Our website may use cookies and similar technologies to:
Keep products in your shopping cart.
Remember your preferences.
Improve website performance.
Understand how visitors use the website.
Measure advertising performance.
You can disable cookies through your browser settings, but some website features may not work correctly.
Sharing Your Information
We may share necessary information with:
Delivery and shipping companies.
Payment service providers.
Website hosting and technical service providers.
Customer support and analytics providers.
Government or legal authorities when required by law.
We do not sell or rent your personal information to third parties.
Data Security
We use reasonable security measures to protect your personal information. However, no website or electronic transmission method can guarantee complete security.
You are responsible for keeping your account password confidential.
Data Retention
We retain personal information only for as long as necessary to:
Complete orders and provide services.
Maintain accounting and transaction records.
Comply with legal obligations.
Resolve disputes and prevent fraud.
Your Rights
Depending on applicable law, you may request to:
Access your personal information.
Correct inaccurate information.
Delete certain personal information.
Withdraw your consent.
Stop receiving marketing communications.
We may request information to verify your identity before completing your request.
Children’s Privacy
Our website is not intended for children to place orders without the supervision of a parent or legal guardian.
Changes to This Policy
We may update this Privacy Policy when necessary. The updated version will be published on the website with a revised “Last Updated” date.
Contact Us
For questions about this Privacy Policy or your personal information, contact us:
Business Name: MORA SWEET
Website: morasweet.com
Email: (oma.saad51@gmail.com)
Phone: (01004810869)
Address: (Hosni Ahmed Khalaf, 8th District, Nasr City)