Terms of service
Terms and Conditions
Last Updated: (2026)
Welcome to MORA SWEET. These Terms and Conditions govern your use of morasweet.com, including browsing the website, creating an account, placing an order, and purchasing our products.
By using the website, you agree to these Terms and our Privacy Policy. If you do not agree, please stop using the website.
1. Accounts
You agree to provide accurate and complete information when creating an account or placing an order.
You are responsible for protecting your password and for all activities performed through your account. Please contact us immediately if you believe your account has been accessed without authorization.
2. Products
We make reasonable efforts to display product descriptions, packaging, sizes, and colors accurately.
However, the appearance of products may differ slightly because of screen settings, photography, packaging updates, or product availability.
We may change, limit, or discontinue a product without prior notice.
3. Orders
Submitting an order is an offer to purchase. The order becomes confirmed only after MORA SWEET accepts it and sends an order confirmation.
We may reject or cancel an order because of:
Product unavailability.
Incorrect price or product information.
Payment failure.
Suspected fraud or misuse.
Incorrect customer or delivery information.
Please review your order carefully before confirming it.
4. Prices and Payments
Prices are displayed in (EGP) and may change without prior notice.
The price applied to your order will be the price displayed when the order is confirmed.
Available payment methods include ( الدفع عند الاستلام ، ا This includes bank cards (Visa, Mastercard, and Meeza), digital wallets (such as bank wallets and telecom wallets) ).
You confirm that you are authorized to use the selected payment method.
5. Delivery
Orders are delivered to the address provided during checkout.
Estimated delivery time is (From 1 to 3 days depending on shipping distance ).
Delivery times are estimates and may be affected by:
Incorrect delivery information.
Delivery company delays.
Weather conditions.
Public holidays.
Events outside our reasonable control.
Please inspect the order when you receive it and report any missing, damaged, or incorrect products promptly.
6. Returns and Refunds
Returns, replacements, cancellations, and refunds are handled according to our Return and Refund Policy:
Because some food and confectionery products may be perishable or unsuitable for resale after opening, certain products may not be eligible for return unless they are defective, damaged, expired, or incorrectly supplied.
Nothing in these Terms limits any mandatory consumer rights available under applicable law. Egyptian consumer-protection rules recognize specific exceptions for quickly perishable goods or products that cannot be returned to their original condition.
7. Website Use
You may use the website only for lawful personal shopping purposes.
You must not:
Use the website for fraud or illegal activity.
Attempt to access another customer’s account.
Upload viruses or malicious software.
interfere with the website’s operation or security.
Copy or scrape website content without permission.
Submit false orders or misleading information.
Use the website to infringe the rights of others.
We may suspend or terminate access when these Terms are violated.
8. Intellectual Property
The MORA SWEET name, logo, product photographs, designs, text, graphics, and website content belong to MORA SWEET or their respective rights holders.
You may not copy, reproduce, modify, distribute, or commercially use this content without prior written permission.
9. Customer Reviews
When you submit a review, comment, image, or suggestion, you confirm that:
The content is accurate and lawful.
You have the right to submit it.
It does not violate another person’s rights.
It does not contain offensive, misleading, or malicious material.
You allow MORA SWEET to display and use the submitted content for operating and promoting the Services.
10. Third-Party Services
The website may use third-party services, including payment providers, delivery companies, analytics services, or social media platforms.
Your use of those services may also be governed by their own terms and policies.
MORA SWEET is not responsible for third-party websites or services outside its reasonable control.
11. Privacy
Your personal information is processed according to our Privacy Policy:
12. Errors and Availability
The website may occasionally contain incorrect product descriptions, prices, availability information, or typographical errors.
We may correct errors, update information, or cancel an affected order. Where payment has already been completed for a cancelled order, the applicable amount will be refunded according to the payment provider’s procedures.
13. Limitation of Liability
To the extent permitted by applicable law, MORA SWEET will not be responsible for indirect losses resulting from:
Website interruption.
Events outside our reasonable control.
Customer misuse of the website or products.
Incorrect information supplied by the customer.
Third-party services outside our control.
Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.
14. Changes to These Terms
We may update these Terms when necessary. The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after an update means you accept the revised Terms.
15. Governing Law
These Terms are governed by the laws of (Egypt).
Any dispute will be handled by the competent courts of (Cairo, Nasr City), subject to any mandatory consumer-protection rights.
16. Contact Us
For questions about these Terms, contact us:
Business Name: MORA SWEET
Website: morasweet.com
Email: (oma.saad51@gmail.com)
Phone: (01004810869)
Address: (Hosni Ahmed Khalaf, 8th District, Nasr City)