1. Order Processing

You will receive a confirmation email once your order has been placed.

2. Shipping Rates

• Shipping rates vary by governorate and are automatically calculated at checkout.

• You can also check the shipping rate for your area directly from the cart page before placing your order.

3. Shipping Partners

We work with trusted delivery partners to ensure your orders arrive safely. Tracking details will be shared via email or WhatsApp once your order has been shipped.

4. Delivery Attempts

If the courier is unable to deliver your order after multiple attempts, it may be returned to us. In such cases, additional delivery fees may apply for reshipping.

5. Damaged or Missing Items

Please inspect your order upon delivery.

• If your item arrives damaged, defective, or incomplete, contact us within 24 hours of receiving your package on WhatsApp +20 103 095 4484 with photos of the issue.

• We will review the case and get back to you with a final decision.

6. Delays

While we strive to ensure smooth delivery, unforeseen factors such as courier delays, weather conditions, or public holidays may affect delivery timelines. We appreciate your understanding.

7. Changes to Your Shipping Address

If you need to update your shipping address after placing an order, please contact us immediately. Changes can only be made before the order has been shipped.